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1. Data Controller
Artigiano Casa s.r.l., Via dei Servi 42, 50122 Firenze FI, Italia. P.IVA: IT04823910481. Email: [email protected]. Tel: +39 055 234 5678.
This Privacy Policy is issued pursuant to GDPR (EU) 2016/679 and the Italian Privacy Code (D.Lgs. 196/2003 as amended by D.Lgs. 101/2018).
2. Data We Collect
- Identity data: first name, last name, company name (where applicable).
- Contact data: email address, telephone number, postal address.
- Project data: the content of your enquiry, project specifications and correspondence.
- Order data: product specifications, delivery addresses, payment references.
- Technical data: IP address, browser type, device information and page visit timestamps (via analytics cookies, with consent).
3. Legal Basis for Processing
- Performance of contract (GDPR Art. 6(1)(b)): Processing your commission enquiry, manufacturing order and delivery.
- Legitimate interests (GDPR Art. 6(1)(f)): Responding to enquiries, detecting fraud, improving our website.
- Consent (GDPR Art. 6(1)(a)): Analytics and non-essential cookies. Withdrawable at any time.
- Legal obligation (GDPR Art. 6(1)(c)): Retention of accounting records under Italian law (Art. 2220 Codice Civile — 10 years).
4. How We Use Your Data
- Responding to commission enquiries and providing quotations.
- Processing, manufacturing and delivering orders.
- Communicating about your commission status and delivery.
- Maintaining accounting records as required by Italian law.
- Improving our website through anonymous analytics (with consent).
5. Data Sharing
We do not sell your data. We share data only where necessary with:
- Shipping & logistics partners (name, address for delivery).
- Payment processors (for card transactions).
- IT service providers (hosting, email) under data processing agreements.
- Italian tax authorities (Agenzia delle Entrate) where legally required.
6. International Transfers
Personal data may be transferred outside the EEA to fulfil international orders. All such transfers are protected by EU Standard Contractual Clauses (SCCs) or adequacy decisions.
7. Data Retention
- Enquiry data (no order placed): 3 years from last contact.
- Customer and order records: 10 years (Italian Codice Civile Art. 2220 requirement).
- Analytics data: as set by cookie lifetime — see our Cookie Policy.
8. Your Rights
Under GDPR and Italian privacy law, you have the right to: access, rectify, erase, restrict, portability, object to processing, and withdraw consent at any time. Contact us at [email protected]. We will respond within 30 days.
9. Complaints
You may lodge a complaint with the Italian Data Protection Authority: Garante per la protezione dei dati personali, Piazza Venezia 11, 00187 Roma. Website: www.garanteprivacy.it. Tel: +39 06 69677 1.
10. Security
We implement appropriate technical and organisational measures including TLS encryption, access controls and staff training to protect your personal data.
11. Changes
We may update this policy. The "last updated" date at the top reflects the most recent revision. We encourage periodic review.
12. Contact
[email protected] — Artigiano Casa s.r.l., Via dei Servi 42, 50122 Firenze FI, Italia.